Contact information
Contact Information
Last Updated: September 3, 2026
Thank you for visiting Vinissense.
If you have any questions regarding our products, orders, payments, shipping, returns, refunds, or other matters related to our Website, please feel free to contact us.
Company Information
Business Name: Chenglan Premium Technology Limited
Brand / Store Name: Vinissense
Contact Person: SU ZHI HENG
Contact Details
Email: official@vinissense.com
Telephone: +86 13938545147
Business Address
RM A5, 7/F, ASTORIA BUILDING,
NO. 34 ASHLEY ROAD,
TSIM SHA TSUI, HONG KONG
Website
Customer Support
For the fastest assistance, we recommend contacting us by email.
When contacting us about an existing order, please include your order number where available. This helps us locate your order and respond more efficiently.
For questions concerning:
- Order status
- Product information
- Shipping and delivery
- Returns and refunds
- Damaged or incorrect orders
- Payment-related issues
- General customer support
please contact:
We will make reasonable efforts to respond to customer inquiries as soon as practicable.
Privacy Requests
If your inquiry concerns personal information or privacy rights, please contact:
Please refer to our Privacy Policy for additional information regarding how we collect, use, and protect personal information.
Business Hours
Customer support inquiries are generally reviewed during our normal business operations.
Because customers may be located in different time zones, response times may vary.
Messages received outside normal operating periods, on weekends, or during public holidays may take longer to receive a response.
Important Information
Vinissense is operated by Chenglan Premium Technology Limited.
Please use the contact information above for legitimate customer service, order, business, or privacy-related inquiries.
We may request reasonable information necessary to verify an order or investigate a customer request. For your security, please do not send passwords, complete payment card numbers, card security codes, or other unnecessary sensitive information by email.
Chenglan Premium Technology Limited
Vinissense
Email: official@vinissense.com
Telephone: +86 13938545147
Address: RM A5, 7/F, ASTORIA BUILDING, NO. 34 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG