Terms of service
Terms of Service
Last Updated: September 3, 2026
Welcome to Vinissense.
These Terms of Service (“Terms”) govern your access to and use of www.vinissense.com (the “Website”), including browsing the Website, purchasing products, creating an account, and using any services provided through the Website.
The Website is operated by Chenglan Premium Technology Limited (“Vinissense,” “we,” “us,” or “our”).
By accessing or using the Website, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Refund and Return Policy, and Shipping Policy.
If you do not agree with these Terms, please do not use the Website.
Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
1. About Vinissense
Vinissense is an online retail store operated by:
Chenglan Premium Technology Limited
Contact Person: SU ZHI HENG
Email: official@vinissense.com
Telephone: +86 13938545147
Business Address:
RM A5, 7/F, ASTORIA BUILDING,
NO. 34 ASHLEY ROAD,
TSIM SHA TSUI, HONG KONG
Website: www.vinissense.com
2. Eligibility
By using this Website or placing an order, you represent that:
- You have the legal capacity to enter into a binding agreement under the laws applicable to you;
- The information you provide is accurate and complete;
- You will use the Website only for lawful purposes; and
- You will comply with these Terms and applicable laws and regulations.
If you are purchasing on behalf of another person or organization, you represent that you have appropriate authority to do so.
3. Website Use
You may use the Website for legitimate personal or business purposes permitted by these Terms.
You agree not to:
- Use the Website for unlawful purposes;
- Attempt to gain unauthorized access to our systems;
- Interfere with the operation or security of the Website;
- Introduce malicious code, viruses, or harmful software;
- Scrape, copy, reproduce, or systematically collect Website content without authorization;
- Misuse promotional offers;
- Submit false or misleading information;
- Use another person's account or payment information without authorization;
- Attempt to circumvent Website security measures; or
- Engage in conduct that may damage our Website, business, customers, or service providers.
We reserve the right to restrict or suspend access to the Website where reasonably necessary to protect the Website, our customers, our business, or our service providers, subject to applicable law.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the Website are accurate and current.
However, certain differences may occur due to:
- Screen and display settings;
- Photography and lighting;
- Product batches;
- Packaging updates;
- Manufacturer changes;
- Formatting errors; or
- Other circumstances beyond our reasonable control.
We do not guarantee that every description, image, specification, or other Website content will always be complete, current, or error-free.
If a material error is discovered, we reserve the right to correct the information and, where appropriate, contact affected customers.
5. Product Availability
Products displayed on the Website are subject to availability.
We may:
- Limit quantities;
- Discontinue products;
- Change product specifications;
- Update product packaging;
- Restrict certain products from particular destinations; or
- Temporarily remove products from sale.
Product availability may change without prior notice.
If we are unable to fulfill an order that you have placed, we may contact you regarding the available options and, where appropriate, issue a refund for the affected item or order.
6. Prices
Prices displayed on the Website are subject to change.
We may change product prices, shipping charges, discounts, or promotional pricing at any time before an order is accepted, subject to applicable law.
The price applicable to your order will generally be the price displayed at checkout when the order is submitted.
We make reasonable efforts to prevent pricing errors. However, if a material pricing or listing error occurs, we reserve the right, to the extent permitted by applicable law, to contact you and provide available options, including correcting the error or cancelling the affected order with an appropriate refund.
7. Orders
Placing an order through the Website constitutes an offer to purchase the selected products.
An order confirmation email indicates that we have received your order request. It does not necessarily mean that the order has been finally accepted or that we are obligated to fulfill the order in every circumstance.
We may review an order before fulfillment.
To the extent permitted by applicable law, we may refuse or cancel an order where there is a reasonable basis to do so, including circumstances involving:
- Product availability issues;
- Pricing or listing errors;
- Suspected fraudulent or unauthorized activity;
- Incorrect customer information;
- Shipping restrictions;
- Payment problems;
- Duplicate or unusually large orders;
- Misuse of promotions;
- Technical errors; or
- Other legitimate operational or legal reasons.
If we cancel an order after payment has been received, we will arrange any applicable refund in accordance with applicable law.
8. Payment
Payments are processed through available third-party payment providers.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We do not intentionally request that customers provide passwords, complete payment card numbers, or card security codes through ordinary customer-service communications.
Payment providers may apply their own terms, conditions, and privacy policies.
We are not responsible for technical issues originating solely from third-party payment systems, although we will reasonably assist with order-related payment inquiries.
9. Shipping and Delivery
Shipping is subject to our Shipping Policy.
Delivery dates and shipping times displayed on the Website are generally estimates unless expressly stated otherwise.
Delivery may be affected by:
- Carrier delays;
- Customs processing;
- Weather;
- Public holidays;
- Incorrect address information;
- Import requirements;
- Logistics disruptions; or
- Other circumstances beyond our reasonable control.
Please review our Shipping Policy before placing an order.
10. Returns and Refunds
Returns and refunds are subject to our Refund and Return Policy.
Nothing in these Terms or our Refund and Return Policy is intended to remove or restrict mandatory consumer rights applicable to you.
Where applicable law provides a statutory remedy for defective, damaged, incorrectly supplied, or otherwise non-conforming products, those rights will continue to apply.
11. Promotions and Discounts
From time to time, we may offer promotional codes, discounts, free gifts, bundles, or other promotional offers.
Unless otherwise stated:
- Promotions may be subject to specific terms;
- Promotional offers may be limited to one use per customer or order;
- Promotional codes may not be combined;
- Promotions may be subject to product or quantity limitations;
- Promotional offers may not be exchanged for cash; and
- We may refuse promotional benefits where there is reasonable evidence of misuse or unauthorized use.
We reserve the right to correct obvious promotional errors and to discontinue or modify promotions where permitted by applicable law.
12. Accounts
Certain Website features may allow you to create an account.
You are responsible for:
- Providing accurate account information;
- Keeping your login credentials confidential;
- Taking reasonable steps to protect your account;
- Not allowing unauthorized persons to use your account; and
- Notifying us if you reasonably believe your account has been compromised.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
We may suspend or terminate an account where reasonably necessary to protect our Website, customers, or business, or where the account is used in violation of these Terms.
13. Intellectual Property
Unless otherwise stated, the Website and its contents are owned by or licensed to Chenglan Premium Technology Limited.
This includes, where applicable:
- Logos;
- Brand names;
- Product images;
- Photographs;
- Graphics;
- Text;
- Website design;
- Page layouts;
- Videos;
- Product descriptions;
- Software;
- Website features; and
- Other Website materials.
These materials are protected by applicable intellectual property laws.
You may access and use Website content for ordinary personal shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit Website content without our prior written permission, except where such use is permitted by applicable law.
14. User-Submitted Content
If you voluntarily submit reviews, comments, photographs, feedback, testimonials, or other content to us, you represent that you have the necessary rights to submit that content.
To the extent permitted by applicable law, by submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for purposes related to operating, promoting, and improving our business and Website.
You remain responsible for content you submit.
We may remove content that we reasonably believe violates applicable law, these Terms, third-party rights, or our Website policies.
15. Reviews and Feedback
Product reviews and other customer feedback may reflect individual experiences and opinions.
We do not represent that every review reflects the typical experience of all customers.
We may moderate or remove reviews that contain unlawful content, personal information, spam, fraudulent material, offensive content, or content that otherwise violates our policies or applicable law.
We do not guarantee that all reviews submitted will be published.
16. Third-Party Services
Our Website may use third-party services to support functions such as:
- Payment processing;
- Website hosting;
- Analytics;
- Advertising;
- Email communications;
- Customer support;
- Fraud prevention;
- Shipping;
- Order fulfillment; and
- Other business operations.
Third-party services may have their own terms and privacy policies.
Your use of third-party services may be subject to those providers' separate terms.
17. Third-Party Links
The Website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily imply endorsement or affiliation.
We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.
You access third-party websites at your own discretion.
18. Errors and Website Availability
We aim to keep the Website available and functioning properly, but temporary interruptions may occur.
The Website may occasionally be unavailable because of:
- Maintenance;
- Technical problems;
- Updates;
- Security measures;
- Third-party service interruptions;
- Network problems; or
- Other circumstances beyond our reasonable control.
We do not guarantee that the Website will always be uninterrupted, error-free, or available at all times.
We may modify, suspend, or discontinue portions of the Website where reasonably necessary.
19. Disclaimer
To the maximum extent permitted by applicable law, the Website and its content are provided for general informational and commercial purposes.
We make reasonable efforts to provide accurate information but do not guarantee that all Website content will always be complete, current, or free from errors.
Nothing in these Terms is intended to exclude any statutory guarantee, warranty, or consumer protection right that cannot legally be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Chenglan Premium Technology Limited will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or purchase of products, except where such liability cannot legally be excluded or limited.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited under applicable law.
Where applicable law imposes mandatory liability or consumer remedies, those requirements will prevail over any inconsistent limitation in these Terms.
21. Events Beyond Our Reasonable Control
We will not be responsible for delay or failure to perform obligations where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters;
- Severe weather;
- Epidemics or public health events;
- Government actions;
- War or civil disturbances;
- Transportation disruptions;
- Customs restrictions;
- Carrier interruptions;
- Labor disruptions;
- Power or telecommunications failures;
- Cybersecurity incidents affecting third-party infrastructure; or
- Other circumstances that could not reasonably have been prevented or controlled.
Where reasonably possible, we will take reasonable steps to minimize the impact of such circumstances.
22. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs, or expenses arising from your unlawful use of the Website, violation of these Terms, or infringement of third-party rights.
This section does not apply to the extent that the relevant loss results from our own unlawful conduct or from circumstances where such protection cannot legally be applied.
23. Termination
We may suspend or terminate your access to the Website where reasonably necessary, including where you materially violate these Terms or use the Website in a manner that may cause harm to us, our customers, service providers, or the Website.
Termination does not affect rights or obligations that arose before termination.
Sections that by their nature should continue after termination, including intellectual property, limitation of liability, applicable law, and dispute-related provisions, may continue to apply to the extent permitted by law.
24. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using the Website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data protection laws.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our business;
- Website functionality;
- Products and services;
- Payment or shipping arrangements;
- Legal requirements; or
- Other operational matters.
The updated version will be posted on the Website with a revised “Last Updated” date.
Your continued use of the Website after an updated version becomes effective may constitute acceptance of the updated Terms to the extent permitted by applicable law.
26. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to apply to the extent permitted by applicable law.
27. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
Any waiver must be made in accordance with applicable law.
28. Entire Agreement
These Terms, together with the policies and notices expressly referenced in them, constitute the terms governing your use of the Website and purchases made through the Website, except where additional terms apply to a particular transaction or service.
If there is a conflict between these Terms and mandatory consumer protection law applicable to you, the mandatory legal requirements will prevail.
29. Governing Law and Disputes
These Terms will be interpreted in accordance with applicable law.
Nothing in this section is intended to deprive consumers of any mandatory protections or rights available to them under the laws that apply to their transaction or place of residence.
Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter efficiently.
You may contact us at:
Any dispute-resolution provision will remain subject to mandatory consumer protection, jurisdiction, and other applicable legal requirements.
30. Contact Information
If you have any questions about these Terms, please contact us:
Vinissense
Operated by: Chenglan Premium Technology Limited
Contact Person: SU ZHI HENG
Email: official@vinissense.com
Telephone: +86 13938545147
Business Address:
RM A5, 7/F, ASTORIA BUILDING,
NO. 34 ASHLEY ROAD,
TSIM SHA TSUI, HONG KONG
Website: www.vinissense.com