Privacy policy

Privacy Policy

Last Updated: September 3, 2026

At Vinissense, operated by Chenglan Premium Technology Limited, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use www.vinissense.com (the “Website”), purchase our products, contact us, subscribe to our communications, or otherwise interact with us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The data controller responsible for your personal information is:

Company Name: Chenglan Premium Technology Limited
Trading Name: Vinissense
Contact Person: SU ZHI HENG
Email: official@vinissense.com
Telephone: +86 13938545147
Registered Address: RM A5, 7/F, ASTORIA BUILDING, NO. 34 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG

For privacy-related questions or requests, please contact us at:

official@vinissense.com

2. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information.

A. Information You Provide Directly

When you place an order, create an account, contact us, subscribe to our emails, or otherwise interact with the Website, you may provide:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number
  • Order and purchase information
  • Product preferences
  • Customer service communications
  • Information you provide when contacting us
  • Account information, if you create an account
  • Any other information you voluntarily provide

You should only provide information that is necessary or appropriate for the relevant purpose.

B. Payment Information

When you make a purchase, payment information may be processed by third-party payment service providers.

We generally do not directly store complete payment card numbers or security codes on our own systems.

Payment providers may independently collect and process payment information in accordance with their own privacy policies and terms.

C. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • Approximate location
  • Referring website
  • Pages viewed
  • Products viewed
  • Time spent on the Website
  • Website interaction information
  • Cookies and similar technologies
  • Certain technical and diagnostic information

This information may be used to operate, secure, analyze, and improve our Website and services.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

We may use your information to:

  • Process and confirm orders
  • Process payments through payment providers
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Handle returns, refunds, exchanges, and customer service requests
  • Maintain transaction records

Website Operation

We may use information to:

  • Operate and maintain the Website
  • Provide requested services
  • Improve Website functionality
  • Personalize certain Website experiences
  • Troubleshoot technical problems
  • Maintain Website security

Customer Support

We may use your information to:

  • Respond to questions and inquiries
  • Provide customer support
  • Investigate complaints
  • Resolve order-related issues
  • Communicate with you regarding transactions

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send:

  • Promotional communications
  • Product information
  • Special offers
  • Updates
  • Newsletters

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Security and Fraud Prevention

We may process information to:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Protect our Website and systems
  • Investigate potential misuse
  • Protect our customers, company, and service providers

Legal and Compliance Purposes

We may process information when reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Establish, exercise, or defend legal claims
  • Enforce our terms and policies
  • Protect our legal rights and interests

4. Legal Bases for Processing Personal Information

Where applicable data protection laws require a legal basis for processing, we may rely on one or more of the following:

  • Performance of a contract — for example, processing and fulfilling your order.
  • Legal obligations — where processing is required by law.
  • Legitimate interests — such as maintaining Website security, preventing fraud, improving services, and managing our business, provided that such interests are not overridden by your applicable rights.
  • Consent — where we ask for your consent, such as for certain marketing communications or non-essential cookies.
  • Other lawful bases permitted under applicable law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Website.

Cookies may be used for purposes including:

  • Essential Website functionality
  • Shopping cart functionality
  • Remembering preferences
  • Security
  • Website analytics
  • Performance measurement
  • Advertising and marketing
  • Understanding how visitors use our Website

Some cookies are necessary for the operation of the Website, while others may be optional depending on your location and applicable law.

You may be able to control cookies through your browser settings and, where available, our cookie preference tools.

Disabling certain cookies may affect Website functionality.

6. Shopify and Service Providers

Our online store is operated using Shopify and may rely on Shopify and other third-party service providers to operate our Website and fulfill transactions.

Depending on the services used, third-party providers may process information necessary to provide:

  • Website hosting and infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Email communications
  • Analytics
  • Marketing
  • Fraud prevention
  • Security
  • Technical services

These providers are permitted to process personal information only as necessary for the relevant services, subject to applicable contractual, legal, and privacy requirements.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.

7. Payment Processing

We may use third-party payment providers to process payments.

When you make a purchase, payment information may be transmitted directly to the applicable payment provider.

The payment provider may independently process your information under its own privacy policy and terms.

We do not request or intentionally store your complete payment card number, card security code, or online banking password through our Website.

8. Shipping and Delivery

To fulfill your order, we may provide necessary information to shipping companies, logistics providers, fulfillment partners, customs authorities, or other relevant service providers.

Information may include:

  • Recipient name
  • Shipping address
  • Telephone number
  • Email address
  • Order information
  • Tracking information

Only information reasonably necessary for fulfillment and delivery should be provided to these parties.

9. Sharing of Personal Information

We may disclose personal information to categories of recipients including:

  • Shopify and technology providers
  • Payment processors
  • Shipping and logistics companies
  • Fulfillment providers
  • Customer service providers
  • Email and communication providers
  • Analytics providers
  • Advertising and marketing service providers
  • Fraud prevention and security providers
  • Professional advisers
  • Legal, regulatory, governmental, or law enforcement authorities where required or permitted by law

We do not disclose personal information to third parties for purposes unrelated to our business operations unless permitted or required by applicable law.

We do not sell your personal information for monetary consideration as a business practice.

However, certain privacy laws may define terms such as “sale” or “sharing” broadly, particularly in connection with online advertising and analytics. Where such laws apply, your applicable privacy choices and rights will be respected.

10. International Data Transfers

Because we operate internationally and use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

These countries may have data protection laws that differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate safeguards, which may include contractual protections, approved standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

By using our Website and providing information to us, you acknowledge that your information may be processed internationally, subject to applicable legal requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Meet accounting, tax, legal, and regulatory obligations
  • Protect our legitimate business interests

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

You are responsible for maintaining the confidentiality of any account credentials and for using appropriate security practices when accessing our Website.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request portability of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable law

For individuals protected by the GDPR, these rights can include access, rectification, erasure, restriction, portability, and objection, subject to applicable legal conditions and exceptions.

We may need to verify your identity before fulfilling certain requests. This is intended to help protect your personal information from unauthorized access.

We may also decline or limit a request where permitted by applicable law, including where retaining or processing information is necessary to comply with a legal obligation, complete a transaction, establish or defend legal claims, detect fraud, or protect our legitimate interests.

14. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights.

Depending on the circumstances and applicable thresholds, these may include rights to:

  • Know what categories of personal information we collect
  • Request access to certain personal information
  • Request deletion of personal information
  • Request correction of inaccurate information
  • Opt out of certain sale or sharing of personal information
  • Limit certain uses or disclosures of sensitive personal information
  • Receive equal treatment when exercising applicable privacy rights

California law provides exceptions to certain rights and may impose conditions or limitations on requests.

To submit a privacy request, please contact:

Email: official@vinissense.com

We may take reasonable steps to verify the identity of the requester before processing a request.

We will not discriminate against you for exercising privacy rights that are legally available to you.

15. European Economic Area and UK Privacy Rights

If applicable data protection law in the European Economic Area or the United Kingdom applies to you, you may have additional rights concerning your personal information.

These may include:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Right to lodge a complaint with a competent data protection supervisory authority

You may exercise applicable rights by contacting us at:

official@vinissense.com

We may request reasonable information necessary to verify your identity and protect against fraudulent or unauthorized requests.

Under applicable law, certain rights are subject to exceptions and limitations.

16. Hong Kong Privacy Rights

For individuals whose personal information is subject to the Personal Data (Privacy) Ordinance of Hong Kong, applicable rights may include rights of access to and correction of personal data, subject to applicable legal requirements and exemptions.

Requests relating to personal data may be submitted to:

official@vinissense.com

We will handle such requests in accordance with applicable requirements.

17. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by:

Even if you opt out of promotional communications, we may still send non-promotional communications that are necessary to fulfill an order or provide services, such as order confirmations, shipping notifications, security notices, or customer service communications.

18. Third-Party Websites

Our Website may contain links to third-party websites, services, social media platforms, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

19. Children's Privacy

Our Website is not intended for children who are not legally permitted to make purchases or provide personal information under the laws applicable to them.

We do not knowingly request personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at official@vinissense.com, and we will consider appropriate steps in accordance with applicable law.

20. Fraud Prevention and Abuse

We reserve the right to use personal information reasonably necessary to investigate and prevent:

  • Fraudulent transactions
  • Payment abuse
  • Unauthorized activity
  • Account misuse
  • Website attacks
  • Abuse of promotions or discounts
  • Attempts to circumvent our policies
  • Other unlawful or harmful activities

Where reasonably necessary, information may be shared with payment processors, fraud prevention providers, service providers, legal advisers, or relevant authorities.

21. Business Transfers

In the event that Chenglan Premium Technology Limited or substantially all of its relevant assets are acquired, reorganized, merged, sold, or otherwise transferred, personal information may be transferred as part of the applicable transaction, subject to applicable law.

Where required, we will take reasonable measures to protect personal information during such transactions.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business operations
  • Website functionality
  • Service providers
  • Applicable laws
  • Privacy practices
  • Security practices

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

You are encouraged to review this Privacy Policy periodically.

Your continued use of the Website after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Chenglan Premium Technology Limited
Trading Name: Vinissense
Contact Person: SU ZHI HENG
Email: official@vinissense.com
Telephone: +86 13938545147
Address: RM A5, 7/F, ASTORIA BUILDING, NO. 34 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG

Website: www.vinissense.com

Important Note

This Privacy Policy is intended as a general website privacy notice and is designed to address common privacy requirements for an international e-commerce store. It does not guarantee compliance with every law in every country or replace advice from a qualified privacy lawyer.

In particular, whether GDPR, UK GDPR, CCPA/CPRA, or other regional laws apply can depend on factors such as your customers, sales volume, targeting activities, cookies/advertising technologies, and the way your business processes personal information. California, for example, has specific applicability thresholds and exceptions.